Help & Support

Clear help without the technical run-around.

Tell us what went wrong. We’ll take it from there.

If you can sign in, the fastest route is Settings → Help & Support. Describe the problem in plain English and the app can prepare useful technical details for you automatically. You review the email before anything is sent.

I can sign in

Use the in-app support form. You do not need to download logs, find files or understand error codes.

1Open SettingsGo to Help & Support.

2Describe the issueChoose the type of problem and tell us what happened.

3Tap Send support requestYour email app opens with the request prepared for you to review and send.

I can’t sign in

Use Forgot password? on the PAT Test App sign-in screen first. If that does not solve it, contact support and tell us the email address you use for PAT Test App.

Email sign-in support

Subscription or access problem

If Google Play says your subscription is active but PAT Test App is asking you to subscribe again, do not purchase a second subscription. Contact us and we’ll check the entitlement.

Email subscription support

Something else isn’t working

If you cannot use the in-app support form, you can still email us directly. Include what you were trying to do, what happened instead and any message you saw.

Email general support

Privacy by design: the in-app technical details do not include PAT job, client or appliance contents, photos, logos, signatures, PINs, passwords or Google Play purchase tokens. Technical details are only added when you choose to include them, and your email app lets you review the message before you send it.

PAT Test App is published by MHK Building Solutions Ltd.